At Angakh, we carefully inspect and pack every piece before it leaves our hands. We want you to receive your jewellery in perfect condition.
Please read our Returns & Refunds Policy carefully before placing your order.
1. Return Window
We offer a 24 Hours return/exchange window from the date of delivery for eligible products.
If you wish to return or exchange your order, please contact us within 24 hours of receiving the product.
Email: support@angakh.com
Please mention your order number and the reason for the return/exchange.
Important: Unboxing Video
We strongly recommend recording a continuous unboxing video while opening your package.
The video should clearly show the unopened package, shipping label and the product being removed from the package.
An unboxing video may be required to process claims relating to damage, missing items or incorrect products.
2. Eligibility for Return/Exchange
To be eligible for a return or exchange:
· The jewellery must be unused and unworn.
· The product must not have scratches, dents, damage or signs of wear.
· The original packaging must be intact.
· All tags, if applicable, must be attached.
· The original invoice/order details should be available.
· The return request must be raised within 24 hours of delivery.
Products that show signs of use, damage or alteration after delivery may not be eligible for return or exchange.
For hygiene and product-safety reasons, certain products may be non-returnable. The product page will clearly mention this wherever applicable.
3. Damaged or Incorrect Product
If you receive a product that is:
- Damaged
- Defective
- Different from the product ordered
- Missing from your order
please contact us within 24 hours of delivery.
Please share:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- The unboxing video.
Our team will review the issue and, after verification, arrange an appropriate resolution such as a replacement, exchange or refund in the form of coupon depending on the circumstances and product availability.
4. Return & Exchange Process
Step 1 — Contact Us
Email or WhatsApp us within 24 hours of delivery with your order number and reason for the return/exchange.
Step 2 — Request Review
Our Customer Care team will review your request within 24–48 working hours and confirm whether the product is eligible for return or exchange.
Step 3 — Pack the Product
Once your request is approved, carefully pack the jewellery in its original packaging.
The product should be securely packed to prevent damage during return transit.
Step 4 — Return Pickup
Where reverse pickup is available, Angakh will arrange the pickup through our courier partner.
If reverse pickup is unavailable for your PIN code, we may ask you to ship the product to us using a reliable courier service. Please retain the tracking details until the return is successfully delivered.
Step 5 — Quality Check
Once we receive the product, it will undergo a quality inspection.
If the product meets our return criteria, the applicable return and exchange will be processed.
5. Refunds
Once your returned product passes our quality check, the refund will be initiated within 24–48 working hours.
Refunds will be processed to the original payment method, subject to the applicable payment gateway/bank processing timelines.
Shipping charges paid at the time of placing the order are non-refundable, except where the return is due to an error or issue attributable to Angakh.
Return Shipping Charges
A return shipping/reverse logistics fee of ₹70 may be deducted from the refund amount for customer-initiated returns.
6. Exchanges
For eligible products, customers may request an exchange within 24 hours of delivery.
Exchange is subject to:
- Product availability
- The product being unused and undamaged
- The product meeting our return criteria
If the requested replacement is unavailable, Angakh may offer an alternative resolution such as a refund in form of coupon, as applicable.
7. Store Credit/Coupon
If Angakh offers store credit/Coupon, the following conditions will apply:
- Store credit /coupon will be issued for the eligible refund amount.
- Store credit will be valid for 6 MONTHS from the date of issue.
- Store credit cannot be exchanged for cash.
- Store credit cannot be transferred to another person.
8. Non-Returnable Products
Returns and exchanges will not be accepted for:
- Sale/clearance products, where specifically marked as non-returnable.
- Products that have been worn, altered, damaged or used after delivery.
- Products returned without their original packaging where the packaging is required for the return.
- Any product specifically marked “Non-Returnable” on its product page.
Handcrafted Jewellery
As Angakh jewellery is handcrafted, minor variations in texture, finish, colour or detailing may occur. These natural variations are part of the character of handcrafted jewellery and will not be considered defects.
9. Returns That Do Not Meet Our Criteria
If a returned product:
- Shows signs of wear or use
- Has scratches, dents or damage
- Is missing parts
- Is returned without required packaging
- Has been altered or modified
- Does not match the product originally shipped
the return may be rejected.
In such cases, the product may be shipped back to the customer at the customer's expense.
10. Important Note on Jewellery Care
Oxidised silver jewellery may naturally develop changes in its appearance over time due to exposure to water, perfume, sweat, moisture and chemicals.
Such changes are considered part of the nature of the finish and are not considered manufacturing defects.
Please follow the care instructions provided with your Angakh jewellery to maintain its finish.